The easiest and most secure way to set up MFA is with Microsoft Authenticator, an app for your smartphone.This process can be completed on any computer or directly on your smartphone.Īdd the Microsoft Authenticator application Once MFA has been enabled on your account, you will see this message when you sign-in to Microsoft websites with your account ( ).Updating your details | Authenticator Backup | Passwordless Sign-In | FAQ Initial setup (Desktop/Laptop) You can use the headers below to navigate the guide. It is important to keep your details up to date, for example, if you change your phone number. Services will use the default method to contact you. Other Authentication apps are available if you already use one. The Authenticator app can be used without access to wifi or a mobile phone signal. The best experience is achieved by installing the Microsoft Authentication app on your phone and adding your phone number as a backup. Once enabled, you will receive a request for more information when you sign-in. Multi-Factor Authentication (MFA) is a way to check that you, and only you, obtain access to your account. Please remember to ' Accept Answer' if any answer/reply helped, so that others in the community facing similar issues can easily find the solution.What is multi-factor authentication ('MFA')

Thank you for your time and patience throughout this issue. If you have any other questions, please let me know. For work or school accounts, you must scan a QR code given to you by your account provider.

Because push notifications require using a credential that's tied to your specific device and never sent over the network, you must prove your identity before the credential is created on your device.įor personal Microsoft accounts, you can prove your identity by entering your password along with an alternate email or phone number. If you use push notifications with your personal or work or school accounts, you'll get an on-screen alert that says you must provide additional verification before you can recover your information. Recover accounts requiring more verification: To find the QR code you can reference our Set up the Microsoft Authenticator app or Set up Security info from a sign-in page documentation. You can only disable this by removing your account from the authenticator app via the Account Security or My Apps page, along with from within your App. Based off our Back up and recover account credentials in the Authenticator app documentation, what you're seeing within your app - Scan the QR code provided by your organization., is by design, and is needed in order to recover your account.

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